Shipping & Returns
Delivery Information
We determine the most efficient shipping carrier for your order. The carriers that may be used are: FedEx and the U.S. Postal Service (USPS). If your order consists of only iGo tips, it will be shipped by USPS. Tracking is available only with USPS Priority and FedEx ground. Please note that orders over $85 will require signature upon delivery.
Standard Shipping
Standard shipping costs are $3.95 on orders $0-19.99, $5.95 on orders $20-35.00 and FREE on all orders over $35. Please allow 7-14 business days for processing and delivery of merchandise (Monday through Friday, not including Holidays). Standard shipping is available for the Continental US, APO and FPO addresses only (please note delivery to APO & FPO addresses may take up to 4-6 weeks for delivery).
Standard shipping cost on orders shipped to Alaska (AK), Guam (GU), Hawaii (HI), Puerto Rico (PR) and Virgin Islands (VI) is $21.95.
Product Returns Policy
Because we are personally committed to your satisfaction, you have 30 days from the original invoice date to return unused and undamaged products for credit. Shipping is not refunded. Refunds are issued to the same credit card used in the original transaction. If you wish to return a product for credit, here's all we ask of you:
• Be sure the product is returned undamaged and in its original condition.
• Pay the return shipping charges and ship to the address stated at the top left corner of the packing list (also listed below).
• Include a copy of the packing list to ensure the item(s) returned can be credited to the proper account (please allow 2-3 weeks for processing refunds).
iGo Returns Address:
17800 N. Perimeter Dr.
Suite 200
Scottsdale, AZ 85255
