Frequently Asked Questions

1What is the difference between the notebook adapters?

To assist with your selection, we have provided a product comparison chart. View a product comparison chart here.

2How do I know if my adapter will work while on a certain airliner?

All airlines are different and may change the technology they use for providing power. Aircraft may use one of three types of power connections: standard wall outlet, auto outlet, or the aircraft specific empower plug. We recommend that you contact your airline company directly to verify what type of technology they use on their airplanes.

Please be aware that the amount of power provided on an airplane is limited. It depends on the power capability of the aircraft. You may experience lack of power while on an airplane due to these limitations.

3Will I need a voltage converter to use my adapter in other countries where the voltage is up to 230 volts?

No, our adapters are rated from 110 volts to 230 volts and 50/60 hertz. For iGo notebook adapters, you can purchase the European and UK AC input cables offered on our website. For the other adapters, we also offer international plug adapters. If these items are not available or you are traveling to a country for which we do not offer a cable, you can purchase any standard plug adapter at local retailers.

4Why does the blue light on my adapter flash?

This may be caused by a short in the DC output cable that runs from the power adapter to the notebook or device, not necessarily a defective adapter. Please contact Technical support for troubleshooting: iGo Technical Support.

5How are Dell notebook tips 20 and S20 different than tips 35 and S35?

Due to the design of newer Dell notebook computers, which prevented 3rd party adapters from charging the notebook battery, our previous Dell notebook tips 20 and S20 were power ONLY tips that did not charge your notebook battery.

We have since designed tip 35 and S35 which will both power and charge your notebook. Due to higher power requirements for charging, some compatibility was shifted and you may need to upgrade to a higher wattage power adapter when going to the new charging tip. Please check the iGo Solution Finder to find the appropriate tip and adapter combination for your notebook computer.

*Note: Tips 20 and S20 have been discontinued. For warranty on these tips please contact Technical Support.

6Why does the name of the product I purchased at RadioShack not match the product names on the website?

RadioShack packages some of our products with a different name as well as a different tip assortment and accessories; however the adapters are identical and are compatible with the same tips sold on our website and other retail stores. Please refer to the product comparison chart below.

*Note: If a tip is not sold in your package at RadioShack you will need to purchase the tip separately.

7Why doesn't the tip I just purchased fit any of my cables?

In order to support notebooks with different power requirements, iGo has different tip architectures. There is no cross-compatibility between these different architectures. Visit the iGo Solution Finder to ensure you are using the correct notebook tip for your notebook adapter.

In order to charge gadgets such a mobile phones and MP3 players from your notebook adapter, a dualpower accessory is required. Visit the iGo Solution Finder to find the correct tip for your gadget.

8Why don't you list the technical specifications for your tips?

We do not recommend using any of our products on equipment that has not been tested by our Compatibility Engineering department. For quality reasons, we only use our compatibility list when recommending tips.

9Why won't the dualpower accessory charge my device when using it with my notebook power adapter?

In order to charge gadgets with your notebook adapter, a dualpower accessory is required.

When using the dualpower accessory with any of our adapters, you must have a notebook tip plugged into the end of the notebook input cable. When the notebook tip is removed, even though you are not using the notebook, the dualpower accessory will not provide power to your device.

10Are the parts for notebook adapters interchangeable?

Because we support multiple power levels and have adapters that work in different outlets, not all parts are interchangeable between adapters. Please be aware of your adapter name/model when making your selections, all cables and parts include a list of compatible adapters.

11What is iGo's tip technology?

Patented tip technology allows a single iGo adapter to charge all your gadgets using interchangeable tips. These tips automatically configure to ensure each device gets the precise amount of power it requires.

12What products have been discontinued and how do I get support?

The following is a list of discontinued products. The products listed as “similar products” are included as a frame of reference only. Please use the iGo Solution Finder to locate a product that is compatible with your device.

For technical support or warranty information for discontinued products, please contact Technical Support here: iGo Technical Support.

13Why don't I have a tip for my device included with my power adapter?

The tips that are included with our power adapters are for notebooks only. Only tips that incorporate our patented tip technology will work with smaller electronic devices. These tips are different from the notebook tips and are sold separately.

14Why won't the dualpower accessory charge my device when using it with my notebook power adapter?

When using the dualpower accessory with any of these adapters, you must have a notebook tip plugged into the end of the notebook input cable. When the notebook tip is removed, even though you are not using the notebook, the dualpower accessory will not provide power to your device.

15Are the parts for the Juice70, everywhere130 and wall160 adapters interchangeable?

No, parts including notebook tips and adapter specific cables can't be interchanged between adapters. Each adapter falls within a certain electrical range. The parts are designed to regulate the amount of volts and amps that flow in and out of the product. Altering or switching parts can cause serious damage to your equipment.

16What is iGo's tip technology?

Patented tip technology allows a single iGo adapter to rapidly charge all your gadgets using interchangeable tips. These tips automatically configure to ensure each device gets the precise amount of power it requires.

17Why don't the D tips work with the dualpower accessory?

The dualpower accessory is rated at 15 watts. D tips only work with the auto/air 40. D tips are rated up to 40 watts to allow for proper charging for portable DVD players and other higher wattage devices.

18Why won’t the product data sheet open when I click on the link?

Our data sheets are in PDF form, which means that they use Adobe Acrobat Reader to open. If you are experiencing problems opening product data sheets, please visit the Adobe website to upgrade your version of Adobe Acrobat Reader.

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